Shipping policy

Shipping Policy

Last Updated: March 9, 2026

Thank you for shopping at Symbolic Shift! This Shipping Policy explains our shipping practices, processing times, and delivery information.

1. Processing Time

All products at Symbolic Shift are custom printed on-demand specifically for you. This means:

Production time: 2-7 business days after your order is placed
Shipping time: Varies by destination (see below)
Total delivery time: Production time + shipping time

Orders are typically sent to production within 24-48 hours of purchase. Once in production, orders cannot be cancelled or modified.

2. Shipping Methods and Delivery Times

Shipping times are estimates and begin after your order has been produced and shipped. Actual delivery times may vary.

Domestic Shipping (Canada)

Standard Shipping: 5-10 business days
Expedited Shipping: 3-5 business days (where available)

United States

Standard Shipping: 7-14 business days
Expedited Shipping: 5-7 business days (where available)

International Shipping

Standard Shipping: 10-30 business days depending on destination
Delivery times vary by country and customs processing

3. Shipping Costs

Shipping costs are calculated at checkout based on:

Your shipping address
The weight and size of your order
Your selected shipping method

Shipping costs will be clearly displayed before you complete your purchase.

4. Order Tracking

Once your order ships, you will receive:

A shipping confirmation email
A tracking number (when available)
A link to track your package

Please note that tracking information may take 24-48 hours to become active after you receive your shipping notification.

5. Shipping Carriers

We work with reliable shipping carriers including:

Canada Post
USPS (United States Postal Service)
DHL
Other regional carriers depending on your location

The specific carrier will be determined based on your location and the most efficient delivery method.

6. Shipping Address

Important: Please ensure your shipping address is complete and accurate before completing your order.

We are not responsible for:

Orders shipped to incorrect addresses provided by the customer
Delays or non-delivery due to incomplete or inaccurate address information
Additional costs incurred to reship orders to corrected addresses

If you need to update your shipping address, please contact us immediately at [your email address]. We can only make changes if your order has not yet entered production.

7. International Orders

Customs, Duties, and Taxes

International customers are responsible for any customs duties, taxes, or fees charged by their country
These charges are not included in our product or shipping prices
Customs processing may cause delays beyond our estimated delivery times
We are not responsible for packages held or returned by customs

Customs Forms We complete all required customs documentation accurately. However, customs clearance times vary by country and are beyond our control.

8. Delivery Issues

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages
We recommend shipping to a secure location or using a signature requirement if available
If a package shows as delivered but you haven't received it, please check with neighbors and your local post office first

Damaged Packages If your package arrives damaged:

Take photos of the damaged packaging and product
Contact us within 7 days at [your email address]
We will work with you to resolve the issue

Undeliverable Packages If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts:

We will contact you to arrange reshipment
You may be responsible for additional shipping costs to reship the order

9. Shipping Delays

While we strive to meet our estimated delivery times, delays may occur due to:

High order volumes during peak seasons
Weather conditions
Carrier delays
Customs processing (for international orders)
Holidays and weekends
Events beyond our control

We are not responsible for shipping delays caused by the carrier or circumstances beyond our control.

10. Order Splitting

If you order multiple items, they may be:

Produced at different facilities
Shipped in separate packages
Arrive at different times

You will receive tracking information for each shipment.

11. PO Boxes and Military Addresses

We can ship to PO Boxes for standard shipping
Some expedited shipping options may not be available for PO Box addresses
APO/FPO/DPO military addresses are accepted but may have longer delivery times

12. Holidays and Non-Business Days

Processing and shipping times do not include weekends or holidays
Orders placed on weekends or holidays will be processed on the next business day
Carrier delivery times do not include weekends or holidays

13. Rush Orders

At this time, we do not offer guaranteed rush production or shipping. All orders follow our standard production timeline of 2-7 business days.

14. Contact Us

If you have questions about shipping or need assistance with your order, please contact us at: