Privacy policy

Privacy Policy

Last Updated: March 9, 2026

At Symbolic Shift ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website symbolicshift.com and make purchases from our store.

1. Information We Collect

Personal Information You Provide When you visit our Site or make a purchase, we may collect the following personal information:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Phone number
  • Payment information (processed securely through our payment processor)
  • Order history and preferences

Information Collected Automatically When you visit our Site, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on pages
  • Date and time of visits
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Communicate with you about your account or orders
  • Respond to your questions and customer service requests
  • Send marketing communications (with your consent)
  • Improve our website and customer experience
  • Prevent fraud and enhance security
  • Comply with legal obligations
  • Analyze website usage and trends

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

Service Providers We share information with third-party service providers who help us operate our business, including:

  • Shopify: Our e-commerce platform provider
  • Printify: Our print-on-demand fulfillment partner who produces and ships your orders
  • Payment processors: To process your payments securely (we do not store your full credit card information)
  • Shipping carriers: To deliver your orders
  • Email service providers: To send you order updates and marketing communications (with your consent)

Legal Requirements We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights or property
  • Prevent fraud or illegal activity
  • Protect the safety of our customers or the public

Business Transfers If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent We may share your information for other purposes with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Understand how you use our Site
  • Improve our website functionality
  • Deliver targeted advertising

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

5. Marketing Communications

With your consent, we may send you marketing emails about new products, special offers, and other updates. You can opt out of marketing emails at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us directly at [your email address]
  • Updating your preferences in your account settings

Even if you opt out of marketing emails, we will still send you transactional emails related to your orders.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability You have the right to request a copy of the personal information we hold about you.

Correction You have the right to request that we correct any inaccurate or incomplete information.

Deletion You have the right to request that we delete your personal information, subject to certain legal exceptions.

Objection and Restriction You have the right to object to or restrict certain types of processing of your information.

Withdraw Consent If we process your information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [your email address].

8. Canadian Privacy Rights (PIPEDA)

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

  • Know what personal information we collect and how we use it
  • Access your personal information
  • Challenge the accuracy of your information
  • Withdraw consent for certain uses of your information
  • File a complaint with the Privacy Commissioner of Canada

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States, where our service providers (such as Shopify and Printify) operate. These countries may have different data protection laws than Canada. We take steps to ensure your information receives adequate protection wherever it is processed.

10. Children's Privacy

Our Site is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Do Not Track Signals

Some browsers have "Do Not Track" features. Currently, our Site does not respond to Do Not Track signals.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for significant changes)

Your continued use of our Site after changes are posted constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Symbolic Shift

  • Email: [truventures@protonmail.com]
  • Website: symbolicshift.com

For privacy-related complaints or concerns, you may also contact: Office of the Privacy Commissioner of Canada

  • Website: www.priv.gc.ca
  • Phone: 1-800-282-1376

16. Consent

By using our Site and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.