Refund policy
Return & Refund Policy
Made-to-Order Products All items at Symbolic Shift are custom printed on-demand specifically for you after your order is placed. Because each product is made individually to order, we cannot accept returns or exchanges on standard orders.
Quality Guarantee We stand behind the quality of our products. If you receive an item that is:
- Damaged during shipping
- Defective in materials or printing
- Significantly different from what was ordered
We will gladly replace it or issue a full refund.
How to Report an Issue If you receive a defective or damaged item, please contact us within 30 days of delivery with:
- Your order number
- Photos of the defective/damaged item
- A brief description of the issue
We'll review your case and arrange for a replacement or refund as appropriate.
Wrong Address or Order Errors Please double-check your shipping address and order details before completing your purchase. We cannot be responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us For any questions about your order or to report an issue, please email us at [truventures@protonmail.com] or use the contact form on our website.